21 Years of Experience.

FAQ

WILL I HAVE THE SAME CLEANING CREW EVERY TIME?
Upon request we will make every effort to have the same cleaning service team every time. Occasionally, when one or both of your cleaning professionals is ill, on vacation or has a day off we try to send at least one of the professionals from your team with a substitute. Please keep in mind that all of our personnel are highly trained so they all use consistent cleaning techniques

CAN I USE YOU ONLY ONCE OR OCCASIONALLY?
Absolutely, most of our business is based on regular cleanings (weekly or bi-monthly). We also provide spring cleaning, move in/move out cleanings and before or after party cleanings. We clean whenever you need us to do so. Give us a chance; try us once for a fill-in and we are confident you´ll love us

SHOULD I TIP MY MAIDS?
A tip is neither required nor implied. It is appreciated because it´s indicating you liked their hard work.

IS THERE A CANCELLATION FEE FOR CANCELLING MY APPOINTMENT?
We would greatly appreciate a 48 hour notice for any re-scheduling. We understand emergencies do arise unexpectedly but our business incurs losses when appointments are not cancelled on a timely manner. There will be a $50 cancellation fee for all appointments cancelled less than 24 hours before scheduled service. This fee will apply if maids show up at your home and cannot be let in. There will also be a cancellation fee for utilities (water and electricity) not being on for move in/out cleanings.

WHAT IF I FORGET MY CLEANING APPOINTMENT DAY?
If requested, we can gladly send you a reminder a couple of days before the cleaning. We give you the option of email or text, whichever works best for you. If you need to cancel an appointment, we ask that you cancel 24 hours before the cleaning to avoid a cancellation fee.

DO I NEED TO PROVIDE THE CLEANING SUPPLIES?
No, we will provide all the necessary supplies. However, if you have special products you will like us to use we will be happy to use your supplies

DO YOU REQUIRE CONTRACTS?
Never. We are so confident that you will love our services, no need for contracts.

HOW DO I PAY?
Payment is due upon job completion. We accept cash, check or credit card. Checks payable to Apple Maids.

HOW DO I PREPARE FOR THE CLEANING?
Please inform the office of any important notes or special requests you have. It is important you inform us of any home entry instructions, pet precautions we should take or any other specifics about your household.

WHAT MAKES US BETTER THAN A FRANCHISE CLEANING COMPANY?
We are locally owned and operated by members of your community. That allows us keep our prices more affordable and be more flexible to meet your needs.

WHAT IF SOMETHING WAS MISSED AND I AM UNSATISFIED WITH THE CLEANING?
We pride ourselves in providing the best customer service in town. The maids are never rushed on a job. If you feel like the quality of the job was not what you expected, please call us within 24 hours and we will re-do.

Any feedback is always appreciated, both positive and negative. We strive to improve our customer satisfaction on a constant basis. If you feel like a small area was missed please call or email us. But please do let us know, we would not want to make the same mistake twice. Communication is very important. If we don't hear from you, we will assume everything is well.

DO YOU OFFER GIFT CERTIFICATES?
Yes we do! They are wonderful gifts. The can be for birthdays, Christmas, Anniversary, Mother´s Day, Valentine´s Day, etc.

WHAT DO I DO WITH MY INDOOR PETS?
We are very pet friendly company. It is our priority to safeguard and keep them in designated areas. However, if you have a large, aggressive dog we ask that you please separate the dog from the housekeeper while cleaning. Pet owner is entirely responsible for any medical payment or injuries incurred by any pet.

WHAT GEOGRAPHICAL AREA DO YOU SERVE?
We service most of Sugarland and surrounding areas. Please contact us to confirm your area.

What if my cleaning falls on a holiday?
If your schedule cleaning falls on a holiday that we observe, we will contact you to make alternative arrangements.

What if I would like something cleaned that is not part of your regular service?
Apple Maids invites you to customize you service to best fit your exact needs. Contact us at 281-565-0882 for more information about specific projects and guidelines.

What days do you work?
Our normal work days are Monday through Friday from 8:00 am to 5:00 pm. Arrangements can be made for Saturday or Sunday should you have special cleaning requirements, such as before/after party clean ups, move in/move out, etc.

If my service is typically every week or bi-weekly and I cancel but request the cleaning a minimum of 2weeks or more will I be charged more ?
Yes your next cleaning would be charged as a 1 time or 1 month cleaning surcharge depending how long passes after canceling and or when Apple Maids can schedule your next cleaning .